FAQ's for Landlords

All your questions answered

United Property can guide you through every step of the process, from purchasing an investment property to renting out your family home or managing student accommodation. Our team is dedicated to providing comprehensive advice and service to ensure your property management experience is enjoyable and successful.

What happens if the tenant doesn’t pay rent?

If a tenant fails to pay rent, we follow a structured procedure in compliance with New Zealand tenancy laws. This includes contacting the tenant, issuing notices, and potentially involving the Tenancy Tribunal if the issue is not resolved. We can also offer a rental guarantee which means that you will always receive your rent in full and on time.

What is the bond money used for?

In New Zealand, the bond is held as security against any potential damage or unpaid rent. It ensures the property is maintained in good condition and covers any financial discrepancies when the tenancy ends. The bond is lodged with Tenancy Services.

Can the landlord conduct periodic inspections?

Yes, landlords in New Zealand can conduct periodic inspections but must provide proper notice to the tenant, typically 48 hours, as per the Residential Tenancies Act.

Do you recommend landlord insurance?

Yes, we highly recommend landlord insurance to cover potential risks such as property damage, loss of rent, or liability claims. This provides an extra layer of protection beyond standard home insurance.

Does the landlord have a say in tenant selection?

Absolutely, landlords can be involved in the tenant selection process. We provide recommendations based on thorough screening, but the final decision rests with the landlord.

Can I sell my investment property with a tenant in it?

Yes, you can sell your property with a tenant in place in New Zealand. The tenancy agreement remains valid, and the new owner assumes the landlord's responsibilities. 

Do you recommend fully furnishing rental properties to attract tenants?

This depends on the target market. Fully furnished properties can attract short-term tenants or professionals, while unfurnished properties may appeal to long-term renters. Market demand in your area can guide this decision.

What happens if the tenant doesn’t maintain lawns and gardens?

Tenants are typically responsible for maintaining the lawns and gardens. If they fail to do so, we address the issue according to the tenancy agreement and may arrange for maintenance, with the cost charged to the tenant.

Is my property a risk-free investment if managed by you?

While no investment is entirely risk-free, our comprehensive management services significantly mitigate risks by ensuring consistent rent collection, regular maintenance, and prompt resolution of issues.

Do I need to do anything to get my property ready for tenanting?

Yes, ensuring your property is in good condition, clean, and compliant with New Zealand regulations is essential. We provide guidance and recommendations to make your property tenant-ready.

How do I get paid?

Rent payments are collected and disbursed to you on a regular schedule, usually fortnightly or monthly. We ensure timely payments and detailed financial reporting.

How do you assess tenants for my property?

We conduct a thorough screening process, including background checks, credit history, employment verification, and rental references to ensure reliable and responsible tenants.

How often do you conduct property inspections?

Regular property inspections are conducted to ensure the property is well-maintained and any issues are addressed promptly. The frequency of inspections will be outlined in the management agreement and comply with New Zealand law although typically we undertake routine inspections every 90 days, landlords are welcome to attend during the inspection.

Should I expect to pay for hidden extras?

No, our management fees are transparent. Any additional costs, such as repairs or maintenance, will be communicated and agreed upon before proceeding. Please note we generally set pre-approval incase of maintenance emergencies.

What about bonds?

Bonds are collected at the start of the tenancy and lodged with Tenancy Services. They are returned at the end of the tenancy, less any deductions for damages or unpaid rent.

What if I want to sell my property?

If you decide to sell your property, we can assist with the process, ensuring it remains tenanted and attractive to potential buyers. Alternatively we can give 90 days notice if the property is to be sold with vacant possession.

Who handles problems late at night or on weekends?

We have an after-hours emergency service to handle urgent issues that may arise outside regular business hours, ensuring tenants receive prompt assistance.

What is the likely rental amount for my property?

We provide a comprehensive rental appraisal based on market trends, property condition, and location to determine a competitive and fair rental price.

Why should I choose your property management services?

Our property management services offer reliable tenant placement, proactive maintenance, transparent fees, and comprehensive support, ensuring your investment is well-protected and profitable.

Maximize your investment's potential with United Property's comprehensive and stress-free services.